Frequently Asked Questions

GENERAL QUESTIONS

  • On opening day, what should people expect?
    The facility will offer premier quality entertainment. The 100,000 square-foot gaming space will be open, including 2,500 slots and 75 gaming tables, and 15 different restaurants, bars and retail shops.
  • What will the buildings look like?
    The Friedmutter Group has come up with a design featuring very high-quality aesthetics. There will be a lot of glass, wood and stone incorporated in the design, and there will even be great views from the facility.
  • What types of food?
    We will offer the best of the Northwest local names as well as national brands we know our customers will enjoy.
  • How many employees?
    800-1,200 jobs across all levels from senior management to front line employees. 250 construction jobs. Will go higher during peak construction periods.
  • Why isn't there a hotel? 
    We hope our guests will utilize local hotel chains as we open our doors. We do plan to build a hotel in phase II.
  • What are your hours of operation?
    ilani is open 24 hours a day, seven days a week throughout the year.
  • What is the age for gambling?
    Washington State's legal age for gambling is 18 years old; however, ilani's gaming floor is restricted to guests 21 years of age or older. ilani strongly enforces underage gambling restrictions.
  • How do I begin to play?
    Our slot machines accept cash or slot machine credit tickets. When you want to change games, take a break or leave, press the Cash Out button and you will receive a ticket. This ticket is currency and can be inserted into another slot machine or taken to a Casino Cage representative or a ticket redemption machine to be cashed.
  • What denomination slot machines do you offer?
    We offer over 2,500 games, with denominations ranging from penny slots to $5 per spin.
  • Are Momentum Dollars earned from slot play good at all of these businesses?
    Yes. Every ilani restaurant, lounge and retail shop will accept your Momentum Dollars for discounts or purchases. Proper ID is required.
  • How do I play each game?
    Press the service button on any slot machine and ask a slot attendant for more information on your game of choice. Remember that each game has a denomination and can accept multiple wagers. Do not hit Max Bet without prior knowledge.
  • What do I do if I find a slot ticket on the casino floor or in a slot machine?
    Report the finding to a security guard. Attempting to play credits from a ticket belonging to another guest is a violation of Washington law.
  • How do I use my Momentum card?
    Insert the card into the card reader on any slot machine. The card should recognize you with a greeting every time you insert your card.
  • Can I use my ilani Momentum Dollars at Mohegan Sun in Connecticut, Mohegan Sun Pocono as well as Resorts Casino Hotel in Atlantic City?
    Yes. Your Momentum Dollars are now accepted at all of these locations where you can enjoy over 100 dining, shopping, nightlife and entertainment options, amazing casinos, hotels, spas and golf courses. However, to earn Momentum Dollars while visiting, you will need to sign up for a Momentum card at Mohegan Sun in Connecticut, Mohegan Sun Pocono or a Star Card at Resorts Casino Hotel in Atlantic City.
  • Are pets allowed in the casino?
    Unfortunately, only service animals with supportive documentation are allowed in the hotel and casino.
  • What Internet browsers do you recommend?
    The ilani website is best viewed using FireFox version 45.x or later, Chrome version 48.x or later, Edge version 13.x or higher or Internet Explorer version 11.x or later. The website also supports Safari version 8.x or later on a Mac and the native browser, Safari on an iPad 3 or later running iOS9 or later.